Booking Terms

Borve Lodge Estate

Booking Terms & Conditions 2018

  1. Reservations

Bookings made through our online booking system or any other agencies are provisional until they are confirmed by Borve Lodge Estate.

Online bookings can be secured with a deposit of 25% but remain provisional until confirmed in writing by Borve Lodge Estate.

The remaining balance of payment is to be paid no later than 8 weeks prior to arrival date.

Bookings made within 8 weeks of arrival date are payable in full.

Borve Lodge Estate has a 3 nights minimum stay policy.

  1. Arrivals & Departures

Your property will be ready for you from 4pm on the date of arrival. Please arrange arrival times with our housekeeper Lindsay should they be out with the hours of 9am and 5pm.

The property must be vacated by 10am on your date of departure unless otherwise arranged with the housekeeper. Cleaners reserve the right to enter the property at 10am to begin changeovers. The property should be left clean and tidy and any damages must be reported prior to departure. If the property is left in a dirty or inappropriate manner, this may result in an additional cleaning surcharge.

  1. Pets

Well behaved pets are welcome at Laxdale Cottage only. All other properties are strictly no pets allowed at anytime.

  1. Smoking

All the properties are strictly no smoking allowed.

  1. Damages

During your stay you will be responsible for and have to pay for any damage you or your guests (including pets) cause to the property, its contents or surroundings.

  1. Occupancy

The occupancy of your property should not extend beyond the number stated on the booking form. Please notify us if you would like to include additional guests.

Bookings are non- transferable, and the properties cannot be sub-let.

The property must not be used for anything other than accommodation for you and your guests.

  1.  Bedding and Towels

All bed linen and towels are provided free of charge.

  1.  Telephone

For safety reasons all properties have a fixed landline with telephone.  You can use this for making and receiving calls.  You will have an allowance for £10 worth of outgoing calls per week during your stay.  If you exceed this, we reserve the right to charge you at our telephone service providers rate.

  1. Holiday Protection

To minimise the cost and inconvenience of cancelled bookings we would strongly advise you to take out holiday insurance.

Where there are ferry/plane disruptions due to bad weather conditions or any form of industrial action, Borve Lodge Estate cannot be held responsible for non-arrival at the properties and no refunds will be given.

As well as cancellation and curtailment insurance, clients are recommended to take out holiday insurance to cover loss or damage to personal effects.

Borve Lodge Estate will not be responsible for any loss or damage, suffered by you or your property, during your stay with us, unless it is a result of our negligence.

  1. Cancellation and Refunds

If you need to cancel a reservation for any reason we must be notified immediately in writing. Once we receive this notice, the booking will be cancelled, and the dates will be released from the calendar. In the event of a cancellation we will make every effort to re-let the booking and you will be reimbursed. We will retain any deposits paid until the property is re-let, and will contact you when we have filled these dates.   We strongly advise that you take out insurance cover to prevent the following additional costs.

If we are unable to re-let, cancellation costs will be incurred as follows:

More than 8 weeks before booking commences your deposit will be forfeited

Less than 8 weeks you will be liable to pay the full cost of rental (i.e. deposit & full balance)

Each booking is made in good faith with the belief that the property will be available to the tenant on date stated. If for any reason due to circumstances out-with our control, the property is not available, we are unable to guarantee provision of alternative accommodation. In the event of this happening the deposit and full balance will be refunded in full. The tenant will have no further claim against Borve Lodge Estate.

  1. Restriction on Rental

We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy or breaching any of the stated booking terms and conditions. In this case a refund will be at the discretion of Borve Lodge Estate.

Borve Lodge Estate reserves the right to refuse any booking.

  1. Data Protection

Borve Lodge Estate will not disclose any personal details provided to other parties for any purpose. If you wish your details to be removed from Borve Lodge Estate records following your visit, please let us know.