If you have any questions please feel free to get in touch with us.
Usually, we reply within 1 business day…
It is our priority to ensure we have all protocols and procedures in place to meet the recommended hygiene and cleanliness requirements, in order to protect the health and safety of our guests, employees and the community.
In adapting our cottages and the service we provide to our guests, we will adhere to the guidance issued by the Scottish Government in respect to all housekeeping requirements and social distancing. We have signed up to Visit Scotland’s ‘Good to Go’ Scheme and Sawday’s ‘Clean and Safe’ Charter to provide guests with the reassurance and confidence that holidaying with us is as safe as we can make it.
Our housekeeping team have also completed valuable, industry recommended, online COVID-19 training so that we can be confident in the cleaning, sanitising and disinfecting routines which need to be carried out to keep everyone safe.
To help our guests at this time, we are reviewing the time period for balance payments to be made. The balance is usually due to be paid 8 weeks prior to arrival, however due to the current crisis, we may shorten this period to 4 or 6 weeks, therefore, please watch for further email updates from us on when your balance payment will be due. In addition, while the virus is still in circulation, we may need to change bookings to accommodate any new measures or regulations which come into force.
During the ongoing crisis we are overriding our usual cancellation policy and will happily defer your booking to another date up to 12 months following the date of your original booking, or refund your deposit, if you are not able to travel due to the COVID-19 restrictions. However we do encourage and advise all guests to ensure they have adequate insurance in place for any holiday and travel they are planning.
COVID-19 Update: Guests should check the Scottish Government website for up to date guidance on all travel restrictions as these are changing on a sometimes weekly basis: Corona Virus Scotland and also here Coronavirus (COVID-19): travel and transport.
As a reminder, the First Minister has provided guidance for travellers to the Western Isles advising them to take a COVID-19 test three days prior to travelling and on the day of your departure from home. That means that if you test positive, you have a chance to take a PCR test – which is more sensitive – to confirm the result before making a final decision on cancelling your visit. You can order a free home test kit online here. Note: select ‘yes’ when the site asks if you were asked to get tested by a local authority or by an NHS Public Health team. Further guidance from NHS Western Isles can be found here.
To view availability, please select the Availability link, and select the dates and property.
Our luxury cottages sleep 2 in each. Laxdale Cottage sleeps 2, Claddach House sleeps up to 6 and Tarasaigh House sleeps up to 8.
We accept well-behaved pets at Laxdale Cottage. We do not accommodate pets at our other properties.
Check in time is 17:30 hrs. Departure is by 09:00 hrs. Please advise the Estate Office of your travel arrangements.
In all of the properties, guests are provided with linen, towels, kitchen cleaning materials, and starter packs of logs and kindling. In our luxury self-catering cottages, The Broch and The Rock House, you will find quality toiletries and bath robes and you will also be provided with a welcome pack of mostly Hebridean delicacies, which may include Smoked Salmon, Fruitcake, Oatcakes. .
Smoking and vaping are not permitted within any of our properties.