Although measures are now easing and we are now returning to something more like ‘normality’, things continue to be a little different in 2022 while variants of the virus are in circulation. By working together, we can continue to keep you and our community safe.  We have introduced some guest requirements and would kindly ask for your cooperation during your stay.

• We would respectfully request that hands are sanitised and washed thoroughly immediately upon arrival and when leaving or re-entering the property. You will find a hand sanitiser inside the main door for your use when entering the cottage and before departing.

• You should follow the recommended hygiene guidelines of regular handwashing with soap and water for a minimum of 20 seconds or use an alcohol-based gel throughout the day. Please carry hand sanitiser with you when out and about on the island. Be aware, some public toilets may be closed.

• We encourage guests to maintain the cleanliness of the cottage during their stay and to always maintain good ventilation, particularly prior to departure. All properties should have adequate supply of cleaning materials, including virucidal disinfectant, tissues, hand wash and/or sanitiser and cloths, disposable gloves for use. A supply of cloths and cleaning materials is provided in the kitchen which can be used throughout your stay as needed, and we do encourage guests to clean regularly. Please let us know if you need to top up the supplies.

• We always provide guests with antibacterial soap in the dispensers in the kitchen and bathroom.

• Used tissues and face masks should be bagged and binned.

• Face-coverings or a mask are still mandatory in public places in Scotland and must be worn in any retail stores or enclosed public spaces. When visiting the local store at Leverburgh, An Clachan, please be respectful of the shop’s procedures and to social distancing both inside and outside the store.  As a small community this is our ‘hub’ and everyone, local or visitor has contact with the shop in one way or another.

Our dedicated housekeeping team continues to work hard to ensure our properties are thoroughly cleaned between departures and arrivals, and we are maintaining additional measures recommended in the industry guidelines.

Our housekeepers are trained in COVID-19 processes so that we can be confident in the cleaning, sanitising and disinfecting routines and we have signed up to both Sawday’s ‘Clean and Safe’ initiative and Visit Scotland’s ‘Good to Go’ scheme.

We are sure you will appreciate the additional housekeeping measures to safeguard you and our team require more time to complete. In order to achieve our high standards and be confident the property is ready for you, we will be changing our arrival and departure times as follows, and hope this does not cause any inconvenience:

• Arrival time strictly 17:00 hrs; we will advise you if we can accommodate earlier arrivals.
• Departure time 10:00 hrs

Our already comprehensive changeover procedures have been updated to ensure the property is thoroughly prepared. If you would like more information on the standards please let us know and we will be happy to supply this for you.

In adapting to the ‘new normal’, accepting we are living with the virus for some time to come. Guests, including those arriving at The Rock House and The Broch, will have a contact-free welcome rather than a face to face ‘meet and greet’.  Our cottages will be left unlocked ready for your arrival (from 17:00) and keys will be hanging in the porch/utility room.  However, you can speak to us by telephone at any time, and we will be happy to answer any questions you have.

The Estate Office will not be open to visitors unless prearranged and then social distancing must be adhered to.  If you have any questions or need help, please call the office on 01859 550358.